You need not be concerned or hesitant about calling or emailing us for information or to buy a product through our website. We employ state-of-the-art security methods to protect every step of every transaction. We do not sell, lease or distribute any of your personal information to any third party business or individual.
You do not have to register with our site to make a purchase. The main benefit of registering is that for future purchases you do not have to re-input your information (name, address, phone number, etc.). Registering simplifies making purchases. All you have to do is log in and your information is immediately available. Note that, for security purposes, we do NOT store credit card numbers, so you will have to input those each time you make a purchase.
From the shopping cart on our website or by calling us directly, you may securely order products, request return authorizations and credits and conduct other business. The types of personal information collected from the website shopping cart or over the phone include:
If you purchase on line the credit card information is available only to our bank on their secure check out page. It is not available to Flora Pacifica. If you purchase by phone, we destroy the information at the successful completion of the charge.
We use the personal information you provide about yourself and recipients (if a gift) when placing an order, to complete the payment process and to accurately ship products to the desired address. We use return email addresses only for order tracking and responding to questions submitted to us by email. We do not share personal information with any outside businesses or individuals.
You may register with our website if you would like to receive product announcements, newsletters, updates on new or existing services or specials we may be offering from time-to-time. The information you submit to us will not be used for this purpose unless you request that we add you to our email/mailing list.
When your credit card is processed online, the entire transaction is encrypted from your computer thru the final clearing transaction using up to 256-bit Secure Socket Layer (SSL) communications. This is indicated to you by the "https://" in your browser's address bar and a locked padlock icon, either next to your address bar or in the bottom corner of your browser.
In addition, the credit card number you submit is not stored by or accessible to Flora Pacifica employees or is it present in any Flora Pacifica document or database. It is only processed securely by an automated credit card authorization system. Flora Pacifica only receives a confirmation number from the credit card clearing bank.
For this reason, you will have to reenter your credit card information each time you place an order, even if you are registered with our site. On the other hand, you will never need to notify us of changed credit card expiration dates or security codes. More importantly, Flora Pacifica and its employees cannot gain unauthorized access to your credit card information. You will never be subject to the potential loss of credit card information from Flora Pacifica as people have been through other retail establishments.
To prevent unauthorized access to your personally identifiable information, to maintain data accuracy and integrity, and to ensure the proper use of your personal information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect and maintain.
The products we use (both hardware and software) have been rigorously tested over many years. We use secure routers with built-in hardware and software firewalls on our computers, which are password protected, protected by anti-virus, anti-malware, anti-spyware software and other security measures used to protect all of our data.
You can access your personally identifiable information that we collect and maintain by notifying us in writing (email) or by calling us. We use this procedure to better safeguard your information and to insure that you are who you say you are.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows an error.
To protect your privacy and to maintain security, we will also take reasonable steps to verify your identity before granting access or making corrections. You may also, at any time, request that your information be deleted from our database.
Flora Pacifica, Inc. - (800) 877-9741
or send us an email to:
or write us at:
Flora Pacifica, Inc.
P.O. Box 1104
Brookings, OR 97415